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Support Policy provides support services for Free and Premium products. products are provided as is. We do not provide support with product customization. don't provide support for third party extensions. provides support for its own products only!

1. Support Hours

Support hours are generally Monday - Friday, 9:00am to 5:00pm GMT+2. Please note that our team usually does not work weekends and most holidays.

During this time, we can generally provide feedback on any support request within 12 to 24 hours. Depending on the issue complexity and our workload it can take up to 48 hours.

2. Support Channels

We provide support for Balbooa products only through our support forums, documentation and video tutorials.

2.1. Technical Support
Technical Support we provide through our public support forums.

2.2. General Support
If you have a Presale, Billing or Account questions please send it using our contact form.

3. Before Asking Questions

Read the product(s) documentation before asking any question. The documentation covers the most important steps required to install the product as advertised. Most of the questions can be answered by simply re-reading the documentation.

4. Customization

We do not provide support on the customization of our products. Support is provided for our products as they are intended to function out of the box.

Support focus on topics like installation, configuration, usage and bugs fix.
Support will not be provided when you want to modify extension to suit your specific needs or want to integrate some new feature.

4.1. What's included in support

  • Issues with product installation;
  • Any errors arising from a fresh product install;
  • Help with functionality of our products.

4.2. Support will be not provided for

  • Modify extension to suit your specific needs;
  • Issues caused by 3rd party products;
  • Adding functionality which was not advertised and is not installed by default with the product.

If you are requesting simple modification help, which only requires 5 - 10 minutes, we will be glad to assist you. However we can't provide support for complex modification. In such a case, we recommend hiring a professional to perform such complex tasks that fall beyond your expertise.

5. General Joomla! Support

We do not provide general Joomla! support. For general support for Joomla!, please visit the support forums.