Refund Policy

15 October 2019

On this page, you can read details and find answers to questions related to refund.

1. Introduction

Balbooa.com offers refunds to unsatisfied customers within the first 14 days of purchase. To prevent this kind of claim from arising, every customer is encouraged to check free versions ( in the form of video overviews, demo versions, and documentation) of each type of the extension offered before making a purchase.

2. Digital Goods

Under the law, you have an automatic statutory right of withdrawal from purchases of digital goods. However, when you purchase digital goods with Balbooa, you agree that the extension will be available to you immediately, and you acknowledge that, as a result, you waive your automatic statutory right of withdrawal. Therefore, you will not be eligible for a refund (or any alternative remedy) unless the extension is defective, unavailable, or doesn’t perform as stated.

3. Customer Queries and Complaints

We aim for complete customer satisfaction. We respect our customers’ rights and always try to comply with best practice and all relevant laws. If you are not satisfied with any of our extensions or have any questions, please contact our support and have your invoice ready by sending us a request through our contact form. If mutual agreement cannot be reached, a refund will be provided. After the refund, your license(s) will be deactivated.

4. Acceptable Reasons For Refund

Since we deal with digital goods, we honor requests for refunds for the following reasons:

4.1. Irreparable Defects With The Extension

Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;

4.2. Product Not-As-Described

A request based on this reason is addressed on a case-by-case basis and subject to our approval.

5. Accepting Returns And Giving Refunds

Circumstances that are taken into account to ensure a return:

• Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within fourteen (14) days of your original purchase. If a refund is issued you will lose access to the extension.
• You can only return an extension for a refund once. If you buy it again you will not be able to get a refund. If a refund is issued you will lose access to the extension.
• If a discount code or coupon code was used at the time of purchase, the discounted amount that you originally paid will be refunded only (not the full retail product price).

6. Refund Policy

Balbooa.com reserves all the rights to change or modify current Refund Policy at any time and without prior notice. Therefore, we encourage you to review changes to our refund policy every time you visit this website. Further, Balbooa reserves the right to modify or discontinue any portion of the membership. Therefore, Balbooa shall not be liable to you or any third party, should Balbooa.com exercise its rights to modify, suspend, limit or discontinue any feature of the membership.

As a customer, you are responsible for understanding this refund policy upon purchasing any extension at our website.

Last Updated: May 25, 2020