Why payments may be declined when purchasing a subscription?

This article covers the most common reasons for payment failures within a purchasing product(s).

Common reasons

  • There are insufficient funds on your debit or credit card to make a payment.
  • The charge exceeded the max amount allowed for a single charge.
  • Debit or credit card does not support world wide payments.
  • Debit or credit card does not support 3D Secure*.
  • Your bank doesn't work with a bank from Ukraine.

3D Secure Authentication

For extra protection, 3D Secure requires to complete an additional verification step with the card issuer within the payment. Typically, banks send a code or the issuer should confirm the payment in a banking app on a smartphone or online.

Resolving issue

  • Contact your card holder support.
  • Make a payment using PayPal by selecting PayPal (2CO) within checkout.

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