Product name is shortened in backend

Hello Balbooa Team,

I have a problem with the e-commerce plugin.
For one of our customers, the product name is shortened in the backend. The products consist of many options which all have the same product name.
For example, the product “DANKSE Renotech” is available in eight different colors with different container sizes.
The full name is now composed as “DANSKE Renotech 750ml color oak”.

Since the webshop operator now also has to enter orders manually via the backend, the problem arises that only DANSKE Renotech is displayed in the product selection but there is no information about the color or the containers.

Even if the store operator happens to select the correct container and color, only "DANKSE Renotech" is printed on the invoice.
If another store customer now orders normally via the frontend, everything is displayed correctly in the backend and the invoice is also displayed correctly with the containers and colors.

Can you please help me why the color and the container, i.e. the product options, are no longer displayed in the backend when manually entering orders from the backend.

Thank you for your support and best regards
Dominique

Replies are visible only to logged in members with an active subscription.