Problem with orders ; not appearing in dashboard

Hi

On www.langhoirs.be you can order tickets for a theatre show.
So far so good. This worked fine but now mysteriously same person ordered tickets on 4 different occasions. However she received for every order a confirmation and she was able to pay these 4 orders online. But the ordernumbers are all the same and I cannot see the orders in gridbox dashboard.

Do you have an idea why this is possible?

Replies are visible only to logged in members with an active subscription.