We hope this message finds you well. First, let us express our appreciation for the innovative concept behind Gridbox and its associated apps. However, we would like to address some concerns and seek guidance regarding a recurring issue we’ve encountered.
We have created a free appointment booking service using Gridbox, but the system forces users to provide an address, first and last name, and creates a user account. Similarly, in the backend, we are required to define a user and fill in extensive information. This approach significantly impacts user experience, as every additional field in a form reduces conversion rates on a website.
Our Questions:
How can we remove the mandatory fields and make them optional?
Is there a way to allow users to book appointments by simply providing their name and email?
Additionally, we would like to share some broader concerns based on our experience with the Gridbox ecosystem:
Limited Functionalities Across Apps: While the concept of Gridbox is commendable, many apps lack basic functionalities. For instance:
Forms cannot send attachments.
Booking cannot be done directly on any page within the same Gridbox application.
There is still no support for alternative CAPTCHA systems.
Mailer Enthusiasm Turned Disappointment: Initially, we were excited about Mailer as a potential addition to Gridbox. However, it seems unlikely that it will offer even 50% of the features available in Acymailing. A similar pattern was observed with Balbooa Forms, which launched in 2015 but still lacks about 70% of the functionalities found in competitors like RS Form Pro.
Surface-Level Depth: While Gridbox is excellent for simple websites, it struggles with larger projects requiring seamless integration of all apps. This often necessitates custom scripts or third-party extensions.
User Feedback vs. New Features: Many forum posts highlight user requests that have been pending for years. Instead of addressing these needs, new features—often unrequested—are introduced, seemingly to justify price increases.
In conclusion, while Gridbox has immense potential and is great for basic use cases, its limitations make it challenging for advanced projects. We hope you can provide solutions or insights into the issues raised above.
Thank you for your time and support.
Best regards,
LoginSecure, Elmer
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